Help Desk Tier 1/Shift (8099)

Security Clearance Requirement : This position requires an active U.S. Secret Clearance and TSA Suitability.

Minimum Qualifications:

  • The ideal candidate will be able to demonstrate the ability to work independently and/or as part of a team and have proven investigative, research and/or analysis abilities. · Knowledge of MS office products (Word, Excel, PowerPoint & Outlook)·
  • The ability to prioritize multiple tasks and activities· Experience handling and resolving Tier- 1 and Tier- 2 incidence activities·
  • Thorough knowledge of troubleshooting IT systems· Experience initiating and escalating incident tickets and/or problem reporting·
  • Experience working 24×7 shift schedules in a team environment· Excellent communications skills· The ability to sit for long periods of time

Preferred Qualifications:

  • Experience with XML, SQL and monitoring software· Experience with Remedy/ Clear Quest ticket system· Experience with IT Service Support, IT Help Desk, IT Technical Support, and/or Data Processing· Certain level of expertise with Microsoft Office applications such as Word, Excel, PowerPoint, SharePoint and Outlook
  • Education/Certification Requirement: A Bachelor’s degree or equivalent in Computer or other related technical disciplines.

Perm Position – No Relocation

  • Employment contingent on passing a Criminal background check and drug test.
  • Must be available 24hrs., 5 days/week – usual work hours 7:30am – 5:30pm
  • Only local candidates being considered, must be permanent residents or US citizens.

Salary = DOE

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